On Demand Video Training
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Cultural Sensitivity and Diversity in Healthcare

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Product ID
crmlcsdi_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

It can be frustrating to care for patients whose cultural backgrounds and traditions differ from our own, and the temptation may be strong to dismiss religious or cultural traditions as mere superstition. Our failure to recognize the needs of culturally diverse patients can lead to compromised outcomes. This video training emphasizes the need for healthcare workers to avoid cultural stereotypes and to resist the temptation to judge or dismiss cultural practices that differ from our own.

The training video presents examples of various traditional remedies and practices and discusses the need to view them within the context of the culture and distinguish those that are truly harmful from those that are not. Several scenarios are used to demonstrate how a rush to judgment by a healthcare worker could create an adverse outcome for the patient and his or her family.

This training helps healthcare professionals better understand how to relate to those of diverse backgrounds and develop strategies to provide the care and assistance patients may need. It also depicts how stereotypes may compromise the quality of patient care, with sometimes devastating consequences. This video provides a compassionate and effective call to action on the part of healthcare workers to treat each person as an individual whose cultural traditions and beliefs should be respected.

This video was originally produced by CRM Learning as “Patient Diversity: Beyond the Vital Signs.”

This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All healthcare workers with direct patient contact

Topics
The course presents the following topical areas:
  • Introduction
  • Avoid Ethnic Stereotypes
  • When to Allow Cultural Practices
  • Learn About the Culture You Serve
  • Conclusion
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