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Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Title Product ID Individual Price
A Mindset For Superior Service sskutsme_vod Buy $39.95
A Positive Response To Customers In 1 Minute lplnprtc_m_vod Buy $4.50
Abusive Customers lplnacus_vod Buy $14.95
Abusive Customers In 1 Minute lplnabcu_m_vod Buy $4.50
Acknowledge Customer Contact In 1 Minute lplnacci_m_vod Buy $4.50
Adding Value In 1 Minute lplnaval_m_vod Buy $4.50
Advanced Customer Service lplnacse_vod Buy $14.95
Advanced Difficult Customer Techniques lplnadcu_vod Buy $14.95
Answering The Telephone lplnatel_vod Buy $14.95
Apologizing For Delays In 1 Minute lplnadel_m_vod Buy $4.50
Applying Customer Service Skills Internally, Government Version crmlacsg_vod Buy $39.95
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod Buy $39.95
Avoiding Escalations In 1 Minute lplnaesc_m_vod Buy $4.50
Award Winning Social Media Interactions lplnawsm_vod Buy $14.95
Award Winning Telephone Techniques Part 1 lplnawt1_vod Buy $14.95
Award Winning Telephone Techniques Part 2 lplnawt2_vod Buy $14.95
Bad News, Good News In 1 Minute lplnbngn_m_vod Buy $4.50
Basic Phone Skills And Customer Service sskuetsk_vod Buy $39.95
Being World Class In Your Field lplnbwci_vod Buy $14.95
Business Power Skills: Customer Service tquebpsc_vod Buy $14.95
Call Evaluations In 1 Minute lplnceva_m_vod Buy $4.50
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute lplncucs_m_vod Buy $4.50
Collecting Debt In 1 Minute lplncode_m_vod Buy $4.50
Complaint Handling lplnchan_vod Buy $14.95
Contact Center: Beyond The Metrics tjhcccbm_vod Buy $39.95
Contact Center: Speaking The Language tjhcccsl_vod Buy $39.95
Coping Under Fire On The Front Line In 1 Minute lplncuff_m_vod Buy $4.50
Customer Effort In 1 Minute lplnceff_m_vod Buy $4.50
Customer Retention lplncret_vod Buy $14.95
Customer Service tjhccser1_vod Buy $39.95
Customer Service & Customer Focus: Handling Angry Customers vado639i_act Buy $4.95
Customer Service & Customer Focus: Keeping Customer Informed vado187i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs vado874i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs as a Manager vado345m_act Buy $4.95
Customer Service & Customer Focus: Prioritizing Customer Requests vado902i_act Buy $4.95
Customer Service - Acknowledge Every Customer at30csae_vod Buy $5.95
Customer Service - Act To Solve Problems at30csat_vod Buy $5.95
Customer Service - Are You With Me? at30csay_vod Buy $5.95
Customer Service - Cutting Corners at30cscc_vod Buy $5.95
Customer Service - I'm Happy To Help, But... vviscsih_vod Buy $5.95
Customer Service - I'm Right, You're Wrong at30csir_vod Buy $5.95
Customer Service - I've Heard This All Before vviscsi1_vod Buy $5.95
Customer Service - It's Not My Department vviscsi0_vod Buy $5.95
Customer Service - It's Not My Problem at30csin_vod Buy $5.95
Customer Service - It's Policy, There's Nothing I Can Do vviscsip_vod Buy $5.95
Customer Service - Let Me Transfer You vviscslm_vod Buy $5.95
Customer Service - Listen To Your Customers at30cslt_vod Buy $5.95
Customer Service - Observe The Difference In Every Customer at30csod_vod Buy $5.95
Customer Service - Service Delayed Is Service Denied at30cssd_vod Buy $5.95
Customer Service - The Invisible Customer at30csic_vod Buy $5.95
Customer Service and Sales: Working as a Team crmlcssw_vod Buy $39.95
Customer Service Excellence lplncsex_vod Buy $14.95
Customer Service Gone Viral at30csgv_vod Buy $39.95
Customer Service in Government: Think Like the Customer crmlcsig_vod Buy $39.95
Customer Service Recovery (HEARD) In 1 Minute lplncsre_m_vod Buy $4.50
Customer Service Skills for Patient Satisfaction crmlcssp_vod Buy $39.95
Customer Service Supervision - Don't Let Policy Detract From Service vviscss0_vod Buy $5.95
Customer Service Supervision - Encourage Employee's To Find Solutions vviscsse_vod Buy $5.95
Customer Service Supervision - How To Handle Mistakes vviscssh_vod Buy $5.95
Customer Service Supervision - Quality Matters As Much As Quantity vviscssq_vod Buy $5.95
Customer Service Supervision - Tell People What They're Doing Right vviscsst_vod Buy $5.95
Customer Service Words To Avoid sskukwcs_vod Buy $39.95
Customer Service: Avoid Costly Mistakes crmlacmi_vod Buy $39.95
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod Buy $39.95
Customer Service: Communication psplcsco_vod Buy $14.95
Customer Service: Difficult Customers psplcsdc_vod Buy $14.95
Customer Service: How to Excel psplcsht_vod Buy $14.95
Customer Service: Make It Easy! at30csme_vod Buy $39.95
Customer Service: Reasons To Excel psplcsrt_vod Buy $14.95
Customer Service: Skills Required psplcssr_vod Buy $14.95
Customer Service: So Help Me, Employee Edition vvisshme_vod Buy $39.95
Customer Service: So Help Me, Supervisor Edition vvisshms_vod Buy $39.95
Customer Service: Understanding the Customer's View crmlcsuc_vod Buy $39.95
Customer Service: You've Got Customers vvisygcu_vod Buy $39.95
Dealing With A Silent Colleague Or Customer In 1 Minute lplndwsc_m_vod Buy $4.50
Dealing With Know-It-All Customers In 1 Minute lplndwkc_m_vod Buy $4.50
Dealing With Non-Stop Talking Customers In 1 Minute lplndwnt_m_vod Buy $4.50
Dealing With Rude People In 1 Minute lplndwrp_m_vod Buy $4.50
Defusing Anger (CALM) In 1 Minute lplndaca_m_vod Buy $4.50
Defusing Angry Customers In 1 Minute lplndacu_m_vod Buy $4.50
Delivering Balanced Customer Service sskubfcs_vod Buy $39.95
Difficult Customer Types lplndcty_vod Buy $14.95
Email And Business Writing: Address Fields sskuemaf_vod Buy $11.95
Email And Business Writing: Authoring Emails When Angry sskuemae_vod Buy $11.95
Email And Business Writing: Complete Collection sskuemcc_vod Buy $59.95
Email And Business Writing: Composing a Message sskuemcm_vod Buy $11.95
Email And Business Writing: Confidentiality sskuemco_vod Buy $11.95
Email And Business Writing: Handling Irate Customers sskuemhi_vod Buy $11.95
Email And Business Writing: Humor in Email sskuemhe_vod Buy $11.95
Email And Business Writing: Inappropriate Topics sskuemit_vod Buy $11.95
Email And Business Writing: Internal Customer Service sskuemic_vod Buy $11.95
Email And Business Writing: Jargon and Shortcuts sskuemjs_vod Buy $11.95
Email And Business Writing: Message Length sskuemml_vod Buy $11.95
Email And Business Writing: Opening and Closing Lines sskuemoc_vod Buy $11.95
Email And Business Writing: Proofreading sskuempr_vod Buy $11.95
Email And Business Writing: Replying to All sskuemra_vod Buy $11.95
Email And Business Writing: Respond Promptly sskuemrp_vod Buy $11.95
Email And Business Writing: Synchronous vs Asynchronous Communications sskuemsa_vod Buy $11.95
Email And Business Writing: The Subject Line sskuemsl_vod Buy $11.95
Email And Business Writing: Tools for Emphasis sskuemte_vod Buy $11.95