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Applying Customer Service Skills Internally, Government Version

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20 to 30 minutes
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Standard Definition Wide
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Mastery Training Content Network
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CRM Learning
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Providing great internal customer service is akin to providing great external customer service. Learn how to apply the skills you have and newly learned skills to improve internal support with this online video training program designed for government employees.

Sometimes in the public sector there are so many rules to be followed for the protection of individuals it is easy to erect barriers without realizing it. The barriers must be brought down to allow for improved customer service while adhering to rules. The eight steps of good service in this training show you how to identify your customers, determine customer needs, make a plan, carry out the plan, show the right attitude, follow up, measure progress, and be a good customer to other co-workers.

Employees who complete this program are poised to be examples to the rest of the public sector you are part of.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course

All government employees

The course presents the following topical areas:
  • Introduction
  • Internal Customers
  • Identify Your Customer
  • Determine Customer Needs
  • Make a Plan and Carry it Out
  • Show the Right Attitude
  • Follow Up and Measure Progress
  • Be a Good Customer
  • Customer Grievances
  • Conclusion

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