On Demand Video Training
Got Questions?
800‑258‑3837
Back to Course List

Applying Customer Service Skills Internally, Government Version

Preview video
Preview Video
Product ID
crmlacsg_vod
Training Time ?
20 to 30 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
10
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Providing great internal customer service is akin to providing great external customer service. Learn how to apply the skills you have and newly learned skills to improve internal support with this online video training program designed for government employees.

Sometimes in the public sector there are so many rules to be followed for the protection of individuals it is easy to erect barriers without realizing it. The barriers must be brought down to allow for improved customer service while adhering to rules. The eight steps of good service in this training show you how to identify your customers, determine customer needs, make a plan, carry out the plan, show the right attitude, follow up, measure progress, and be a good customer to other co-workers.

Employees who complete this program are poised to be examples to the rest of the public sector you are part of.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All government employees

Topics
The course presents the following topical areas:
  • Introduction
  • Internal Customers
  • Identify Your Customer
  • Determine Customer Needs
  • Make a Plan and Carry it Out
  • Show the Right Attitude
  • Follow Up and Measure Progress
  • Be a Good Customer
  • Customer Grievances
  • Conclusion

© Mastery Technologies, Inc.