On Demand Video Training
Got Questions? 800‑258‑3837
Back to Course List

Resolving Conflict: Just Stay C.A.L.M

Preview video
Preview Video
Product ID
crmljscl_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
9
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Handling conflict poorly leads to a host of problems; from unhappy employees, to poor morale or even violence. This online training video provides a four step approach for dealing with conflicts in a calm and fair manner.

The C.A.L.M. model provides a method for resolution. This Video On Demand course walks learners through the four steps: clarify the issue, address the problem, listen to the other side, and manage your way to resolution. This video shows learners how to resolve problems with co-workers, instead of avoiding uncomfortable situations or letting disagreements escalate.

The C.A.L.M. approach teaches how the underlying reasons for conflict can be defined and used constructively to end conflict mismanagement.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Anyone interested in conflict resolution

Topics
The course presents the following topical areas:
  • Introduction
  • Workplace Conflict
  • C.A.L.M.
  • Clarify the Issue
  • Address the Problem
  • Listen to the Other Side
  • Manage Your Way to Resolution
  • Surprise Conflict
  • Conclusion

© Mastery Technologies, Inc.