On Demand Video Training
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10 minutes
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High Definition
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Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers.

Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse.

Use this video to educate employees about effectively handling abusive customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course

Everyone who interfaces with customers

The course presents the following topical areas:
  • Introduction
  • Abusive Behavior
  • Types Of Abuse
  • Avoid Being Baited
  • Response Techniques
  • Recap

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