On Demand Video Training
Got Questions? 800‑258‑3837
Back to Course List

Avoiding Escalations In 1 Minute

Preview video
Preview Video
Product ID
lplnaesc_m_vod
Training Time ?
1 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Overview

This one-minute video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor. Knowing a phrase or two may help reduce the need to escalate a call and help build confidence for the customer and yourself!

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • Avoiding Escalations In 1 Minute

© Mastery Technologies, Inc.