On Demand Video Training
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Product ID
lplnatel_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact answering the phone professionally has on preventing brand damage from occurring.

Opening by explaining the four main aspects of a professional phone call, this course shows learners how to answer a phone call professionally and project the best possible company image. After learning the importance of a positive first impression, employees acquire the skills and practices for professionally answering the phone and learn how to execute an optimal phone call every time.

Use this course to motivate your customer service team to exude presence, polish, and personality on every telephone call.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Customer service employees in all departments and levels

Topics
The course presents the following topical areas:
  • Introduction
  • Positive First Impressions
  • Opening The Call
  • Identifying The Caller
  • The Body Of The Call
  • Recap

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