On Demand Video Training
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Product ID
lplnawem_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
11
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Email communication can have a powerful effect on capturing customers and retaining existing customers. This course shows employees how to create exceptionally effective emails.

Focused on projecting professionalism in all emails, this course demonstrates how to craft each element of an email for optimal image projection. Upon learning the importance of response time, employees then learn how to personalize, customize, and create emails that address an existing customer’s query and convert prospects into new customers.

Present this course so all employees who communicate with prospects and customers via email provide high-conversion, value-added responses in every email they send.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Employees who engage in email communications with customers

Topics
The course presents the following topical areas:
  • Introduction
  • Response Time
  • Personalization Of Response
  • Identification Of Respondent
  • Spelling And Style
  • Content Of The Response
  • Commercial Awareness
  • Politeness And Professionalism
  • Conclusion Or Follow Up
  • Value Add
  • Recap

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