On Demand Video Training
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Product ID
lplncsex_vod
Training Time ?
9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Good customer service can add real value to a customer’s experience. This video training explores how to achieve customer service excellence.

This training explores the importance of quality customer service. Viewers learn about the importance of word-of-mouth marketing. This training explains the four levels of business in relation to customers.

The level of customer service you provide influences how your customers feel about your company. Use this video to educate employees about customer service excellence.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • Importance Of Customers
  • Brand Recommendation
  • Communication And Giving Good Service
  • The 4 Levels Of Business
  • 3 Invisible Assets
  • Top Tips
  • Recap

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