On Demand Video Training
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Product ID
lplndcty_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

We all have difficult people in our lives, and our professional lives are certainly no exception. When you’re in a customer-facing role, the way you deal with difficult people has an impact on your organization’s reputation, making those interactions critical. This training module provides guidance on dealing with difficult types of customers.

This course can be used to train new and existing employees in honing their customer service skills. It covers dealing with different types of difficult customers, such as those who are angry, nonstop talkers, and know-it-all customers. The course also provides tips on how to handle a language barrier.

Utilize this course to help facilitate your customer service staff in providing excellent service for the most difficult of customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.

Topics
The course presents the following topical areas:
  • Introduction
  • Angry Customers
  • Non-Stop Talking Customer
  • Know-It-All Customer
  • Customer With A Language Barrier
  • Handling Verbal Complaints
  • Recap

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