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Keeping Your Customers Informed

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Product ID
lplnkyci_vod
Training Time ?
8 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This course teaches those who communicate with customers how to prevent that from happening.

Showing how neglecting or misinforming a customer leads to the loss of the customer, this course demonstrates how to respond and communicate with customers who have a problem or an issue. By learning how to prevent or alleviate a customer’s stress level upon making an inquiry or reporting a problem, learners gain insight and instruction for how to maintain positive, productive communication with the customer and convert their dissatisfaction or frustration into to satisfaction and loyalty.

Present this course so all customer service employees know how to convert customers with a problem into loyal ambassadors.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Employees whose job responsibilities include addressing customer problems and complaints

Topics
The course presents the following topical areas:
  • Introduction
  • Importance Of Customer Updates
  • Handling Low Hanging Fruit
  • No News Is Still News
  • Recap

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