On Demand Video Training
Got Questions?
Preview video
Preview Video
Product ID
Training Time ?
17 to 27 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SunShower Learning
Course screen Course screen Course screen

Although diversity is positive, it can potentially lead to misunderstandings and conflicts between coworkers. This course features an experienced professional who has shown organizations how to create inclusive working environments through what she calls the 4 Gateway Skills: manage how you feel; set productive goals; assess intent cautiously; and communicate in a way that demonstrates respect. Using these skills can turn conflicts into Gateway Events that lead to more understanding.

Viewers are shown dramatizations of possible workplace conflicts. The course’s moderator explains how the situations could have been avoided using the Gateway Skills. For example, in the section on managing how you feel, viewers learn 4 steps to help manage emotions such as anger: accept what you’re feeling; walk away for a few minutes of quiet time; ask yourself what you’re really feeling; and ask yourself if the emotion you’re feeling increases or decreases the chances of turning the tension into a Gateway Event. This course also suggests ways to make amends if something inappropriate was said or done.

Watch this course to learn how to create a more inclusive workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course

This course is relevant to all workers in any type of work environment

The course presents the following topical areas:
  • Introduction
  • Manage How you Feel
  • Set Productive Goals
  • Assess Intent Cautiously
  • Communicate in a way that Demonstrates Respect
  • Conclusion

© Mastery Technologies, Inc.