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How To Deliver Proactive Customer Service

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Product ID
sskupcse_vod
Training Time ?
19 to 39 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
11
Quiz Questions
20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Course screen Course screen Course screen
Overview

This online video training educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service.

This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers.

Every customer interaction is an opportunity to gain or lose business. Employees who know how to make customers feel positive about their experience helps your company become more profitable.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All employees responsible for handling customer service matters

Topics
The course presents the following topical areas:
  • Introduction
  • Passive Customer Service
  • Average Customer Service
  • Proactive Customer Service
  • Handling Complaints: Passive
  • Handling Complaints: Average
  • Handling Complaints: Proactive
  • Tools Of Proactivity
  • Rapport Building Opportunities
  • Soft Question Selling
  • Review

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