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A Mindset For Superior Service

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Product ID
sskutsme_vod
Training Time ?
23 to 43 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
9
Quiz Questions
20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Course screen Course screen Course screen
Overview

Providing great customer service, for external and internal customers, requires a mindset for superior service. This training details the seven characteristics of a good customer service rep (CSR). Characteristics covered range from empathy to resiliency. The video demonstrates a scenario for each characteristic and highlights the improper and correct ways of handling customers.

The course discusses how CSRs sometimes encounter irate or difficult customers, which can affect how the next customer is handled. Techniques such as how to calm down in between customers are highlighted. Problems or disagreements in the work place or call centers also lead to ineffective customer service. The correct way to resolve internal work place issues are illustrated.

This online training video demonstrates how to meet the customer needs and resolve any issues, while staying in line with the objectives of the company.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Individuals looking to improve customer service skills

Topics
The course presents the following topical areas:
  • Introduction
  • Empathy
  • Enthusiasm
  • Ownership
  • Responsibility
  • Adaptability
  • Balance
  • Resiliency
  • Review

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