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Resolving Conflict When: Someone Criticizes You

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Preview Video
Product ID
sskuwswscy_vod
Training Time ?
4 to 9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Overview

People react differently to criticism, some people get upset, emotional, or defensive. What do you say when a coworker criticizes you? This video presents a communication strategy to deal with criticism, focused on solving the problem. Viewers learn how to get the best results when criticized in the workplace.

This course is part of the “Resolving Conflict When...” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Anyone who wants to deal with someone criticizing them

Topics
The course presents the following topical areas:
  • Someone Criticizes You

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