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Resolving Conflict When: A Team Member Is Uncooperative

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Product ID
sskuwswtmu_vod
Training Time ?
4 to 8 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
4
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Overview

Do you have an employee or co-worker that is being uncooperative? When someone is being uncooperative there is usually a reason. This course focuses on how to approach a team member who is seemingly being difficult or uncooperative. A suggestion in the training is not to attack or accuse, but to open up dialogue with the person. The person being accused of being uncooperative may have their own view of what is going on. Use the communication tactics presented in this course to make a difficult conversation easier and more productive.

This course is part of the “Resolving Conflict When...” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Managers or supervisors who need to address an employee who is being uncooperative

Topics
The course presents the following topical areas:
  • A Team Member Is Uncooperative

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