Proactive Customer Service (3.0)
- Product ID
- Training Time ?
- 18 to 23 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
- Interactive Producer
- Mastery Technologies, Inc.
- Original Content Producer
- Telephone Doctor
This online video training class educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service from Nancy Friedman, the Telephone Doctor.
This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers.
Every customer interaction is an opportunity to gain or lose business. Employees who know how to make customers feel positive about their experience helps your company become more profitable.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 7 days to complete the course
All employees responsible for handling customer service matters
- Three Levels of Customer Service
- Face to Face Customer Service
- Handling Complaints
- Tools of Proactivity
- Rapport Building Opportunities
- Soft Question Selling