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Proactive Customer Service (3.0)

This course has been discontinued and is no longer available.
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Product ID
tdocpcse_vod
Training Time ?
18 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This online video training class educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service from Nancy Friedman, the Telephone Doctor.

This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers.

Every customer interaction is an opportunity to gain or lose business. Employees who know how to make customers feel positive about their experience helps your company become more profitable.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All employees responsible for handling customer service matters

Topics
The course presents the following topical areas:
  • Three Levels of Customer Service
  • Face to Face Customer Service
  • Handling Complaints
  • Tools of Proactivity
  • Rapport Building Opportunities
  • Soft Question Selling
  • Review

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