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The Service Mentality: 7 Characteristics of Excellent Service Providers

This course has been discontinued and is no longer available.
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Product ID
tdoctsme_vod
Training Time ?
24 to 34 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
9
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This online training video explains the seven characteristics of good customer service. Some of the characteristics include empathy, balance, and resilience. Accompanying the explanation of each characteristic in the video is a scenario demonstrating the correct way, as well as the incorrect way, of resolving or handling a customer's issue.

Customer service reps (CSR) often encounter irate or difficult customers and sometimes customers take their frustrations out on CSRs who aren't involved with the original problem. Advice is given on how to handle such situations. Another factor affecting how a CSR handle customers is internal workplace conflict. Quickly resolving any conflict can enhance how CSRs handle customers.

The video points out the importance of providing excellent customer service and having a positive attitude toward your work in order to best serve the customer and increase customer loyalty.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

Individuals who want to improve their customer service skills

Topics
The course presents the following topical areas:
  • Introduction
  • Empathy
  • Enthusiasm
  • Ownership
  • Responsibility
  • Adaptability
  • Balance
  • Resiliency
  • Review

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