On Demand Video Training
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Product ID
tquemucu_vod
Training Time ?
11 to 15 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
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Overview

Working with upset customers takes skill and finesse. With the right training, you can learn how to address conflicts positively and effectively. Use this training course to learn the skills needed to address and solve customer issues.

This course teaches customer-facing employees about the right tools for addressing customer conflicts. These tools include active listening and emotional intelligence. Using these skills help you understand someone else’s point of view and should lead to compromise and conflict-resolution. Viewers also learn how to demonstrate the right attitude when discussing a customer’s issues, such as staying calm and building a connection. It is critical to discover what happened and why your customer is upset. Getting to the root of the problem helps find a resolution.

Customers can become upset for many different reasons. With this training course, your team will learn the specific behaviors and attitudes to adopt to resolve customer conflicts.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • Use The Right Tools
  • Have The Right Attitude
  • Find The Right Solution
  • Summary

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