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Understanding Customer Motivation in Sales

Preview video
Preview Video
Product ID
tqueucmi_vod
Training Time ?
13 to 17 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
Course screen Course screen Course screen
Overview

Making customers happy is the key to repeat business. This video training explores understanding customer motivation.

This course educates viewers about the factors influencing purchase decisions. Viewers learn how Maslow’s Hierarchy of Needs impacts customer priorities. This training discusses the different decision influences for individuals and business consumers.

Use this video to educate viewers about improving their understanding of customer motivation.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course
Audience

All those in sales, especially those in leadership roles

Topics
The course presents the following topical areas:
  • Introduction
  • Factors That Influence Purchasing Decisions
  • How Customers Make Buying Decisions
  • Using Research To Understand Customers
  • Summary

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