On Demand Video Training
Got Questions?
Back to Course List

Customer Service Supervision - Tell People What They're Doing Right

Preview video
Preview Video
Product ID
Training Time ?
3 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Course screen Course screen Course screen

When a supervisor only comments on what an employee is doing wrong, they create bad feelings that are passed on to customers. This video shows how when one supervisor focuses on what an employee is doing right, the rep is more motivated, engaged and ready to help customers.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 7 days to complete the course

Customer Service Supervisors and Managers

The course presents the following topical areas:
  • Tell People What They're Doing Right

© Mastery Technologies, Inc.